Wells Engineering Service Optimisation

Challenge

Users complained of poor support, slow response and high costs to maintain an engineering digital suite of products used by the wells engineering teams

Approach

Re-designed the service by adding front end chatbot capability, changing the distribution of the DevOps team and adopting Agile principles to prioritise feature important for the users.

Impact

• High value features got delivered faster
• 35% reduction in annual operating costs
• 70% improvement in customer satisfaction